Do I get any guarantee with my purchase?
All our products come with a one year guarantee. If it breaks due to a manufacturing fault we can repair or replace it without charge.
I am buying this as a gift but I am not sure if it will fit, can you alter sizes of things?
Some of our bracelets and necklaces we are able to either make shorter or longer depending upon our preference, this can usually be done at our head office but it will involve an additional cost please contact us to find out.
Does this come gift wrapped?
As a standard all our items come in a standard presentation box. We can offer an additional gift wrapping service, which is chargeable but please contact us for further details.
I saw an item at a show or an event I have decided to buy it but I cannot see it on your website, can I still buy it?
We have a large turnover of stock at our shows with a lot of pieces being one-offs BUT if you give us a good description or maybe even a small sketch we will do our best to track it down
How will my order be delivered?
We send all purchases in the recorded mail Everything needs to be signed for so if you are planning on being out have it sent somewhere else otherwise the courier driver will have to take it back to the depot with him.
How do I clean my purchase?
To clean silver we use a silver cloth for regular shining, it is easy and gives great results as it does not leave any residue. If further action is still needed then silver dip may be called for
My friend has a beautiful bracelet she bought from you some time back, do you still stock it?
The answer to this is sometimes yes but equally sometimes no. We can always see if we can find you one in our archive vintage stock; sending us a picture of the piece can be a good place to start.
Where can we go to find you? Or even still can you come to us?
We are an online service, and we will in future have our products at various retail outlets. We also do help host Jewellery parties at home, party or some other corporate event. If this is of interest to you then please do not hesitate to contact us on: 0800 0726041. Our Ka-viva Social team would be delighted to talk you through how this can be organised. There is a booking fee required for all call outs, consultations events and parties.
How can I get involved with the brand, this is of real interest to me?
We have been fortunate to have been approached by lots of people including our customers to ask whether they can get involved with the brand. If you feel you would like to join our team by becoming either a representative or to help organise jewellery parties and events, then feel free to contact us on: 0800 0726041.